Service Engagement Policy

• All service engagements begin with a consultation and written agreement outlining the scope of work, timeline, deliverables, and fees.

• For consulting services, a minimum deposit of 50% is required prior to the start of any project or itinerary development. The remaining balance is due upon delivery of the agreed scope or project completion.

• Service revisions beyond the agreed scope may incur additional charges, which will be discussed and approved in writing before proceeding.

• Consulting services (travel or marketing) are non-refundable once delivered, unless otherwise specified in the agreement.

Order & Payment Policy

• All products listed on our website are priced in USD and include a product description.

• Orders can be placed directly through our e-commerce platform or by email.

• Payment is required in full at the time of order confirmation. We accept credit cards, PayPal, and international bank transfers.

• All transaction fees and foreign exchange costs are the responsibility of the customer.

Confidentiality & Intellectual Property

• All project materials, strategies, and designs developed by Global Wander Limited remain the intellectual property of the company unless explicitly transferred through written agreement.

• Confidential information shared by either party during a consulting engagement must not be disclosed to third parties without prior written consent.

• Clients may not reuse or reproduce our deliverables for any purpose beyond the agreed scope without authorization.

Dispute Resolution

• In the event of a disagreement, we prioritize resolving issues amicably through clear communication and mutual understanding.

• If no resolution is reached, disputes will be governed and settled in accordance with the laws of Hong Kong.

• Clients and Global Wander Limited agree to engage in good-faith efforts to mediate before resorting to legal proceedings.